This is the broadband department; please hold
In the UK customers are complaining more and more about their broadband service, and waiting longer for someone to listen to them:
According to the survey, people wait an average of 17 minutes to get technical help from their broadband provider.
According to the survey by JD Power, 52% of calls are complaints and 48% are service related. This is the third year of the survey which looks at seven factors including performance, reliability, customer service and technical support. Tiscali scored 668 out of 1,000 to top the ‘league’ while BT came last with only 626 points.
Other points of note include:
- The survey found that people paid an average of £21 a month for broadband, down from £26 in 2006.
- Speed is also increasing, according to the survey, with the average connection rising from 3.5Mbps last year to 4.8Mbps.
Via [BBC]
Written by Chris Marshall for Gadgetell, 2007. |
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