Dell shipping systems with pre-installed keylogger?
Section: Computers, Hardware, Security
At least one unidentified Dell user has recently found some additional hardware installed on his newly purchased laptop. Now, normally most people would be happy to find something extra included, but in this case it seems to be exactly the opposite. The additional hardware that was found was a hardware Keyghost keylogger. The user did what most people would do, immediately called up Dell, sadly the response was not exactly welcoming. According to the Dell tech support rep:
“The intregrated service tag identifier is there for assisting customers in the event of lost or misplaced personal information.”
The rep then promptly hung up the phone. Now we can just sit back and wonder why this keylogger would have been installed and more importantly, is this installed on more computers, all computers or just random computers that Dell ships. Of course at this time it seems limited to this one occurrence as we have yet to find other similar issues.
Following up on this issue, the user then called his local police who told him to call the Department of Homeland Security. Keep reading for the Department of Homeland Security response letter…
Via [Gadget Review]
Full Story » | Written by Robert Nelson for Gadgetell. | Comment on this Article »
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